From Monday to Friday 09:00am - 18:00pm
The confirmation of the order made through this Site leads to the definitive conclusion of the contract and implies the Customer's acceptance without reservation of all the General Terms and Conditions of Sale, which they acknowledge having taken note of before confirming their purchase.
All others terms are not valid unless our written consent.
The employee, the co-worker, the spouse, quite member of the family or quite other person acting for our customer will represent him(it) and will be supposed to have the money order (mandate) required to engage(start) him(it) towards us.
Our terms are valid in and outside France unless other dispositions are valid (see .5 for EU customer’s protection Law)
Our prices are constantly updated so as promotions. Payment has to be done after or during the order. Payments can be done using : credit card (Visa, Mastercard, Eurocard, etc), bank wire, bank cheque or mandate-cash (public authority)
Prices on the order are irrevocable. Loisirs Alternatifs can at any moment modify prices without reasons. The irrevocable price is the one when the customer order on the website.
For France and foreign countries
- Credit card such as Visa, Mastercard, Eurocard.
Instant payment trough the order’s process
- Bank wire: see below
- No pay cheque:
The buyer transfers the total amount in advance to our bank account via "normal" bank transfer.
Caution! For bank transfers from outside the European-Union most banks will charge transfer fees and sometimes currency conversion fees! Please note, that you, as the customer, must take all these fees on your account when using bank transfer method.
Please check the option "all fees to payers account" when issuing your payment! This will ensure, that the full total amount of your order will arrive on our account, else your payment will be incomplete and you will need to transfer again. For bank transfers from within the EU the banks charge no fees - please choose "SEPA Payment" in this case.
Please download our bank details.
Usual bank transfer payment periods: EU payments (SEPA) usually take 2-3 days to arrive on our account. Non-EU payments may take up to 5 days to be credited on our account.
Upon arrival of your payment you will receive an email confirmation from our system. Shortly afterwards your order will be handed over to our warehouse for packing.
ALL ORDERS MUST BE PAID BEFORE SHIPPING
Dunning email will be sent once at least. If you don’t answer your order will be cancelled without any compensation for the customer. If he’s willing to order, he will have to do a new one.
If one customer does the order for another one, the two are jointly and severally liable to the order’s payment and also liable to the General Terms and Conditions.
Texts, pictures, and videos: we try our best to describe our products, their use and efficiency. Even if we take care and update our page a mistake can happen. If so we will correct as soon as possible
Pictures may differ from actual products. Prices, descriptions, colors of our products are subjects to change.
Our products comply with the French law. Our responsibility shall not be engaged in case of no respect of others countries. It is the client’s responsibility to check that his order (products) are ok towards his local laws.
Loisirs Alternatifs SARL can be responsible for any damages (physical, material, immaterial) resulting from a mis-use from the products
Loisirs Alternatifs SARL will not be responsible for any damages if the following elements are not respected:
- Read first the user’s manual
- Respect the limitations – forces and tension.
- Practice above a safe and smooth surface – for example grass.
- Installation must be far away from any electric, telephonic, or others cables
- Don’t practice around houses, roads, bike’s lane, cliffs,
- Don’t practice above people
- Don’t practice above one meter high
- Don’t practice close to airports, electrical installations
- Always check the weather forecast, don’t practice if there are chances of thunderstorms, strong winds or very bad weather.
All warranty service - first year on parts and labor last at least one year.
All products sale by Loisirs Alternatifs Sarl have the warranty extend to manufacturing defects and failures for which the owner is responsible.
The warranty does not work when there was not: fair use, technical intervention on the product, misuse of the product, breaking, wear or in case of normal aging process.
You have a period of 14 days from the receipt of your order to return the product that does not suit you.
Please contact us by email.
Returns must be made in their original packaging, complete (accessories, instructions...), in perfect condition, accompanied by a copy of the invoice.
Items returned incomplete, damaged or soiled by the customer are not accepted. In particular, we never take back a kit that has been used even once.
The shipping costs and risks of return remain the responsibility of the buyer.
We therefore advise you to insure your shipments to the value of your invoice.
In the case of an exchange, the return of the new product/package is the responsibility of the customer.
Any return accepted by our customer service will lead to the constitution of a credit note or a refund within fourteen days (at the request of the buyer) to the benefit of the buyer after qualitative verification of the returned products.
The price of the returned products will be refunded.
Special case: if the initial amount of your order entitled you to free shipping, two cases may arise:
(1) the value of the returned items brings the amount of your order below the free shipping. We will refund you the value of the returned items, after deducting the shipping costs that were initially offered to you.
(2) The value of the returned items does not reduce the amount of your order below free shipping. We will refund the value of the returned items.
The consumer has 2 weeks from the delivery of the goods to act.
The consumer can choose between the repair or the replacement of the good. As specified in Article L211-9 of the Consumer Code, the seller may, however, choose another method than the one chosen by the buyer if this choice entails a cost that is clearly disproportionate to the other method.
The legal guarantee of conformity applies independently of any commercial guarantee that may have been subscribed to.
New in 2016: Online Dispute Resolution (ODR)
From February 2016, you also have the possibility to seize the previous platform within the framework of a litigation which you would have with us. This is in addition to the solutions already mentioned.
Translated with www.DeepL.com/Translator (free version)
Delivery time include preparation of the order.
Your order and the delivery time may be delayed due to an excessive amount of order. We offer several services for delivery: colissimo, Dachser for example.
Delivery time is just an indication; we are not liable to it. It may be more or less. It can’t be a reason for canceling an order except during 14 days (in Europe) or with our agreement.
To do an estimation, go on into your cart and click : see the order. It will resume your order and let you know the shipping cost. You may also contact us at firstname.lastname@example.org to ask for a price.
- Non-Eu residents (including DOM-TOM residents) :
What you see it what you pay : without French taxes (VAT)
The first price does not include shipping costs.
Once you finalize your order, the final price including shipping costs will appear. Be aware that you may pay your local VAT and customs fees.
- Eu-residents :
20% (French VAT) will be charged on your order after completing your order.
Exemple : Line lock who is 8,75 will be 10,5€.
Shipping costs are between 10 and 30€ for most of the countries.
For some heavy orders an extra charge may happen if he is out of norms (weight, size)
Shipping insurance is a service which may reimburse senders whose parcels are lost, stolen. Your order comes always with insurance (23€/Kg). We take a special insurance for order with more than a 200€ value.
Please check your parcel before signing the delivery recept.
None. Or with your agreement after contact. Shipping cost could be add to this order.
Use your discount code when ordering. If you face trouble using your discount code, send us an email.
- last update february 21st 2022 -